Shipping policy

Important Delivery Terms & Conditions 

  • It is the customer's responsibility to ensure adequate access to the delivery address.
  • Customers must include any delivery instructions in the comments box at the checkout page. This includes access issues, whether you'll be there for delivery and any other notes for the driver.
  • The Government have recently introduced 'Clean Air Zones' in some cities throughout the UK. This could potentially affect your delivery if you live within these affected cities; an extra charge of £100 + vat apply. To find out if you live within a Clean Air Zone, please click here: https://www.gov.uk/clean-air-zones
  • The road must be wide enough for large lorries, roughly the same size as a dustbin lorry. Overhanging obstructions may impact delivery such as overhead cables and trees. The height needed for hiab delivery is 4 metres. (for our local deliveries)
  • For delivery to areas in Dorset, we are able to use our small lorry for roads with tight access such as private roads or gravel drives. This will incur a surcharge of £30 + vat.
  • We operate a 'wasted delivery charge' for deliveries or muckaways that we are unable to complete due to insufficient access. This charge is £60 per order + vat, but can be up to £60 per pallet + vat for deliveries outside our local area.
  • Our delivery lead time is within 5 working days Monday - Friday but can take up to 7 working days at present. There is an option to pay extra for a Saturday delivery or next day delivery. In some cases, deliveries can take place earlier than expected. If you require the delivery to take place after a certain please make sure to leave the specific intructions in 'Notes' section at the check-out.
  • Deliveries take place between 7am - 5pm. We cannot give delivery slots but we can phone you 1 hour before delivery if you request this in the comments box. 
  • You must read and accept to these terms and conditions before proceeding with your order.
  • Local deliveries can be delivered by ourselves in a crane mounted vehicle, with deliveries being made over fences where possible. These deliveries can be completed when you're not there.
  • National deliveries will be carried out by a third party distribution network. These deliveries are carried out using a curtain-sided, tail lift lorry, where the delivery driver will make a kerbside delivery on a pallet. Please note: these deliveries will be made on a specified date, between 8-5pm, you do not have to be there for delivery. Click here to see if your delivery area falls under Local or National. 
  • PLEASE NOTE: There is a surcharge for deliveries to the Channel Islands, Scotland and Ireland. You can request this charge by emailing sales@stone-zone.uk, otherwise you will be advised of this after the order has been placed.
  • PLEASE NOTE: If there are any issues and queries about your order, please make sure you notify us within 48 hours of receiving your items. It is imperative that you keep to this time frame.

If you have any further questions don't hesitate to call 01202 874207, use our live chat or fill out a contact form.